*To migrate 2FA authentication to your new devices (e.g., new mobile phone) disable your 2FA first, delete your Google Authentication on your existing device and repeat below process to migrate them to your new device.

Follow the guide below to enable 2FA

Step 1: Log in to your Tokenize account. Select the user symbol from your dashboard. Click on “Security“.

Go to Security

Step 2: Click on “Two-factor Authentication“, you will see this page.

Go to 2FA

Step 3: You can scan QR code to download or search Google Authenticator at the App Store/ Google Play Store.

Install Google Authenticator

Step 4: After installation, open the Google Authenticator application.

  • Tap on Begin.
  • Tap on Scan a barcode, or Enter a provided key.
  • Scan the QR code or enter the Secret Key, provided on the page in Step 2.

Scan barcode

Step 5: Once successful, you will see Tokenize on the Google Authenticator.

Tokenize on Google Authenticator

  • The 6-digit code will be automatically generated. Note that the 6-digit code will always change.
  • Enter the 6-digit code as the Authenticator Code on the page in Step 2.

Step 6:  In email verification, click on “Get code“. Please check your email and Google Authenticator to get codes then click on “Confirm“. Please make sure that you key the Google Authenticator code in 60 seconds.

Get code from Google Authenticator and email

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Step 7 : You will see a green notification at the top that you have set up 2 Factor Authenticator successfully. And current status will show “Enable“.

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 ** Note :

Please remember to back up your secret key. Resetting your two-factor authentication requires opening a support ticket 

Common issues with Two-Factor Authentication (2FA)

Google Authenticator codes aren’t working

To make sure that the time on your Google Authenticator app is synced correctly:

  1. Go to the Main menu on the Google Authenticator application
  2. Tap More -> Settings
  3. Tap Time correction for codes
  4. Tap Sync now

If Google Authenticator code arent working

On the next screen, the application will confirm that the time has been synced, and now you are able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator application, and will not change your device’s Date & Time settings.

On iOS (iPhone):

  1. Go to the iPhone Settings App. (your phone settings area);
  2. Select General;
  3. Select Date & Time;
  4. Enable Set Automatically;
  5. If it is already enabled, disable it, wait a few seconds, and re-enable it.

Fix GA on iOS Fix GA on iOS 2

Another tip for making sure that Google two-factor authentication always works is to download backup codes to your computer that you can use if you’re having trouble with your phone.

Notes: Users can only access  ENABLE/DISABLE 2FA page from https://tokenize.exchange/settings/tf-authentication

On your PC/laptop and your Android phone

You have to set the Date & Time to Automatically and set the same time zone to your devices